gctekservices.com

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AFFORDABLE COMPUTER SERVICES FOR YOUR HOME AND OFFICE

Computer Repairs and Upgrades


Parts: There are many devices with unique parts. Because of that, I don't normally stock repair parts. These are usually ordered at the time of repair. When a repair requires special parts, I will provide a delivery time estimate and shipping costs along with the total repair costs.


Model #: For an accurate estimate I will need the manufacturer and full model number of the device. Manufactures don't always make it easy to find this information. Often, you'll see this on a label at the side, bottom or in the compartment under the removable battery. If you need help, give me a call or bring the item by and I will be happy to help you.


If your computer has a good Internet connection I can help you with a lot of things by connecting our computers through the Internet. I can take control of your computer from my computer and you can show me the problem you're having and watch why I work, or you can just go about your business and I'll let you know when I'm done. Over remote connection I can remove malware, install programs, adjust Windows and program settings and much more. Before you remote session you will need to call or email me to arrange a time that we can both be at our computers to start the session.


Internet Remote Support Services

Downloading the
Remote Software


First you will need to download and install the software that allows the computers to connect to each other over the Internet.  By clicking on the button below and your computer will download the customized software from TeamViewer.com. 

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After the download is completed, run the downloaded program (by double-clicking it or selecting run) to install it on your computer. Before the program can install, you must give it permission by clicking 'Run' or 'Allow' in the security warning for the TeamViewer application .
  After about 30 seconds, the GCTek Remote window will open like the one you see below. Give GCTek the 9 digit ID number by phone or by email, your ID number is like an address so that my computer can find yours on the Internet. I will enter your ID into my computer and that will start the session.


REPAIRS


No Power On

If no indicators light up when the power button is on, there could be a problem with the power supply, charger, or battery. If the indicators come on and you can hear the fans and/or hard drive but the screen remains blank, it could be a video or screen problem.

Fan Noise

Sometimes the fan just needs to be cleaned, but the bearings could be worn out and need to be replaced.

Random Shut Downs

This is usually caused by overheating. The computer shuts down to protect itself from overheating. The fan could have stopped working because the airflow is obstructed. Another possible reason is that the heatsink compound found between the heatsink and the chips has become dry and needs to be replaced. Shut downs can also be caused by malware.

Lockups

Can be caused by problematic software or hardware. Take note if the computer always locks up when you're using a particular program or performing a particular operation. This can help pinpoint the problem.

Can't Log In

This is often caused by an incorrect password or corrupt startup files.

No Boot Device

This is a strong indicator that your hard drive has failed or has been corrupted.

Black Screen

This can be caused by a video driver problem, but is often a problem with the LCD screen for backlighting.

Cracked Screen

If your device has a touchscreen and the image on the screen is okay, I can replace the digitizer glass. If the image is distorted, the LCD screen can be replaced.

Hard Disk Noise

This is a good indication that your hard drive is failing. You should bring it in immediately. Back up your personal file and consider getting a new hard drive.

Password Reset

On older systems, I can clear your forgotten passwords using a boot disk. On newer systems that use a secure boot, it can be more difficult to reset your password, but bring it to me and we'll figure it out.

Not Charging

This is usually a connection problem, failing charger, or failing battery. Bring it in and I’ll find out what the problem is and the best way to fix it.

Broken Power Jack

This usually occurs when someone trips over your charger cord and damages the connectors. Never fear since I can fix that too.

No Internet

Whether it's Wi-Fi or the Ethernet cable that’s the problem, and you've been able to connect automatically in the past, it's likely that a driver has been updated incorrectly. Bring it in and I'll check it out.

Running Slow

Usually caused by malware/adware or just too many programs running in the background. Bring it in and I will tune up your computer.

Pop-Ups/Adware

This is becoming a real problem these days and is hard to avoid. It's important to remove infections as soon as possible and to protect your computer from malware. See my [MALWARE] page for details and recommendations about handling malware.

Unwanted Programs

This is also becoming a serious problem. Every time you download or stream something from the Internet, especially if it's free, it's usually bundled with programs that you don't want. The technical term for these programs is “potentially unwanted programs” or PUP. See my [MALWARE] page for details and recommendations about handling malware.

Malware

There are different types of malware, but they're all bad! A lot of my work these days involves removing malware and installing programs to protect your computer against future infection. See my [MALWARE] page for details and recommendations about handling malware.

Windows Reinstall

In situations where your system has crashed and is unbootable, your hard drive has failed, or you have a serious malware infection, the best option may be to reinstall Windows and start clean. This can be a tricky process, so bring it in and let me help you.

Other Repairs…


UPGRADES


CPU Chip

You may be able to get some extra life from your old computer by putting in a faster CPU that is compatible with your system. I can help you determine your options.

Memory

More memory (not storage) in your computer is almost always a good thing. Bring your system in and I'll let you know what you need.

STORAGE

Sometimes you just need more hard drive space for your stuff, or your current hard drive is a too slow and you'd like to have a faster HD or a super fast SSD.  Maybe your hard drive is starting to fail and needs to be replaced.  I can help you with that too.

Other Upgrades…
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GC Tek Services, LLC

GC Tek Services

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Contact


14117 6th Avenue East

Tacoma, WA 98445 - Map

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Hours of Operation


Monday thru Friday

10AM – 7PM

 

pick-ups, drop-offs, after-hours or weekends are Welcome. Please set up an appointment by phone or email so I can be ready to help you.

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